An homage to Mother Nature

On your day of arrival, your suite will be ready for you from 2 p.m. On your day of departure, we kindly ask you to vacate your suite by 11 a.m. Please note that our reception is located in Parc Hotel Florian.

Here are our bank details:

Parc Hotel Florian GmbH
Via Henrik Ibsen 17
39040 Siusi allo Sciliar
Cassa Raiffeisen Castelrotto
IBAN: IT 21 I 08056 23100 0003000 17728
BIC: RZSBIT21011

The Südtirol Alto Adige Guest Pass is a digital guest card that allows you to use all public transport in South Tyrol free-of-charge. The Guest Pass will be sent to you by e-mail after check-in. If you need the ticket before your arrival, please contact us.

General terms and conditions of the Südtirol Alto Adige Guest Pass:

• Upon completion of the booking contract, the guest will be issued the Südtirol Alto Adige Guest Pass (hereinafter referred to as the Guest Pass), which is valid for the entire duration of their stay, from midnigh on the day of arrival until midnight on the day of departure in accordance with resolution no. 732/2022 of the South Tyrolean provincial government.
• The Guest Pass includes the use of all public transport within the Südtirolmobil network area as well as additional services, which vary from tourism organisation to tourism organisation. Detailed information can be found at: https://www.suedtirolmobil.info/en/tickets/holidays-and-recreation/suedtirol-guest-pass
• The only South Tyrolean-wide provider of the Guest Pass is the Mobility Consortium, which was appointed as a uniform coordination body by the South Tyrolean Provincial Government in accordance with the above resolution of the South Tyrolean Provincial Association of Tourism Organisations (LTS) on 16.11.2022. The details of the additional services associated with the Guest Pass and the terms of use of the Guest Pass will be communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information can be found at: https://www.suedtirolmobil.info/en/tickets/holidays-and-recreation/suedtirol-guest-pass

• If you need to rebook or cancel your stay due to travel restrictions, no cancellation fees apply (money-back guarantee).
• Cancellation up to 90 days before arrival is free of charge. The paid deposit will be returned or can be used for a future holiday.
• Cancellation from 89 to 31 days before arrival will be subject to a cancellation fee of 30% of the total price of your stay.
• Cancellation from 30 to 8 days before arrival will be subject to a cancellation fee of 70% of the total price of your stay.
• Cancellation from 7 days before arrival will be subject to a cancellation fee of 90% of the total price of your stay.
• In the event of late arrival, no-show, or early departure, we charge a fee of 90% of the total price of your stay for the days booked but not spent with us.
• In any case, we recommend that you take out travel cancellation insurance.

These cancellation conditions apply regardless of whether the cancelled rooms are rebooked in full or in part. The same applies to early departure.
Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code): Cancellations will only be accepted in writing.
Thank you for your understanding.